Service Detail

Patient Engagement Services

Every multi-departmental business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business. Front Office department is a common link between the customers and the business.

HMS USA front office management service is the service which make it easy for the clients to manage all their visitors and data in a very comfortable environment, the front office department comes with an aspect of elevating customer experience with the business.

Insurance Eligibility Management:
We ensure zero insurance denials by obtaining eligibility verification from insurance companies prior to the patient’s appointment.

Manage Patient Phone Calls:
Our medical office management services include scheduling, answering and managing all patient calls.

Handle Appointment Confirmations:
Our team keeps in touch with patients and inform them time to time about their upcoming appointments so that they never miss there appointment.

Patient Recalls & Follow up:
Our one of a kind management system keeps and maintains proper records so that the follow-up visits and appointment confirmations of any patients can be tracked.

Patient Payment Management:
By the passage of time and advancement in the software's, we have a strong functional software with a massive database that keeps it simple for your practice to collect the correct amount of money from your patients.

Measure the Pulse of Your Patient:
We conduct patient surveys to understand your patient’s needs, wants, and sources of value to modify operations accordingly.

Provide Monthly Reports on Your Practice Health:
Data management and record keeping is not an easy task these records may include the number of appointments booked, the number of calls received, common complaints, issues facing by patients, etc. And we at HMS USA process the data and prepare monthly or timely reports according to the requirements

Monitoring Call Quality for Audit and Compliance:
All call records are kept for a certain time period so that whenever an auditor requires it, they will get them for better customer services.