Every multi-departmental business needs to have a front
office or reception to receive the visitors. Front Office Department is the
face and as well as the voice of a business. Front Office department is a
common link between the customers and the business.
HMS USA front
office management service is the service which make it easy for the clients to
manage all their visitors and data in a very comfortable environment, the front
office department comes with an aspect of elevating customer experience with
We ensure zero insurance denials by obtaining eligibility verification from
insurance companies prior to the patient’s appointment.
Patient Phone Calls:
Our medical office management services include scheduling, answering and
managing all patient calls.
Our team keeps in touch with patients and inform them time to time about their
upcoming appointments so that they never miss there appointment.
Recalls & Follow up:
Our one of a kind management system keeps and maintains proper records so that
the follow-up visits and appointment confirmations of any patients can be
By the passage of time and advancement in the software's, we have a strong
functional software with a massive database that keeps it simple for your
practice to collect the correct amount of money from your patients.
Pulse of Your Patient:
We conduct patient surveys to understand your patient’s needs, wants, and
sources of value to modify operations accordingly.
Monthly Reports on Your Practice Health:
Data management and record keeping is not an easy task these records may
include the number of appointments booked, the number of calls received, common
complaints, issues facing by patients, etc. And we at HMS USA process the data and prepare monthly or timely
reports according to the requirements
Call Quality for Audit and Compliance:
All call records are kept for a certain time period so that whenever an
auditor requires it, they will get them for better customer services.